Archive for February 7th, 2007
Stupid people…
Posted by Jeff Evans in General, Rant, Work on February 7, 2007
God bless them, but I really get frustrated and, for lack of a better word, pissed off at stupid people. I’m not talking about “challenged” individuals – I’m talking about otherwise normal, fully functioning people that are out in the daily world and just decide to wear their asses on their shoulders.
Case in point: I had a caller that I was trying to get information from, to make sure that I sent the correct notes to the doctor’s office. Anytime I asked the caller a question, I would get an “I don’t know” or “The doctor did it last year. My pharmacy told me to call my doctor.” As I kept asking questions, to make sure I fully understood the situation, and repeating what I had (in good performance and protocol) to make sure I had the documentation right, the caller would get shorter and shorter, talking over me and basically being a t-total… well, you know.
I called her out on it when she started getting extremely vocal. She said it was how I was treating her… Lady, sometimes you get what you give. Unfortunately, some people don’t always get what they may need. What she needed a swift kick in the ass… obviously she hadn’t had one in a while.
And it’s Wednesday afternoon… the rest of the week is downhill from here!
"Tuesday’s Gone"…
Posted by Jeff Evans in General, Projects, Work on February 7, 2007
Ah… one of the rare Skynard references that I may make…
I was training someone again yesterday afternoon, and left early. By the time that I remembered I had not done a post, I was home and well into the project of cleaning my office (finishing one project that had been started, so I could start on the NEXT pile of things to be gone through…) – consider it “pre-spring” spring cleaning (a few years overdue, but hey, I’m trying to get rid of crap that I don’t need to have now, right?)
I HAVE put a few more words down on my “Call Center” project, but not enough to mean it will be completed soon… but words have been added!
I will be training someone this morning, and will be solo (again) this afternoon… I’m going to try and add some more words before leaving early again, today.