Archive for February 7th, 2007
God bless them, but I really get frustrated and, for lack of a better word, pissed off at stupid people. I’m not talking about “challenged” individuals – I’m talking about otherwise normal, fully functioning people that are out in the daily world and just decide to wear their asses on their shoulders.
Case in point: I had a caller that I was trying to get information from, to make sure that I sent the correct notes to the doctor’s office. Anytime I asked the caller a question, I would get an “I don’t know” or “The doctor did it last year. My pharmacy told me to call my doctor.” As I kept asking questions, to make sure I fully understood the situation, and repeating what I had (in good performance and protocol) to make sure I had the documentation right, the caller would get shorter and shorter, talking over me and basically being a t-total… well, you know.
I called her out on it when she started getting extremely vocal. She said it was how I was treating her… Lady, sometimes you get what you give. Unfortunately, some people don’t always get what they may need. What she needed a swift kick in the ass… obviously she hadn’t had one in a while.
And it’s Wednesday afternoon… the rest of the week is downhill from here!
Ah… one of the rare Skynard references that I may make…
I was training someone again yesterday afternoon, and left early. By the time that I remembered I had not done a post, I was home and well into the project of cleaning my office (finishing one project that had been started, so I could start on the NEXT pile of things to be gone through…) – consider it “pre-spring” spring cleaning (a few years overdue, but hey, I’m trying to get rid of crap that I don’t need to have now, right?)
I HAVE put a few more words down on my “Call Center” project, but not enough to mean it will be completed soon… but words have been added!
I will be training someone this morning, and will be solo (again) this afternoon… I’m going to try and add some more words before leaving early again, today.